Supervisory Basics

Length:	½ Day
Audience:	New Supervisors and Managers

Benefits:

Successful supervisors have a unique skill set that they will learn more about in this course.  These skills involve understanding the dynamics of working through people, communicating well with others, learning performance-management skills, effectively coaching others, and handling change positively.

Objectives:

• Getting started
  • Transition from employee to supervisor
  • Define excellence
  • Identify your role
  • Clarify responsibilities
  • Know your job description and know how your success will be determined
  • Define their management style
• Managing for high performance
  • Set clear expectations and goals
  • Give positive feedback
  • Handle performance problems effectively
  • Supervise with flexibility
• Communicating proactively
  • Use the Key Communication Skills Checklist to develop interdependent relationships with employees
  • Communicate one-on-one with employees
  • Delegate tasks effectively
  • Hold regular department or work-group meetings
  • Follow guidelines for team meetings
  • Communicate upward
• Coaching for excellence
  • Complete the Coaching for Excellence Inventory
  • Understand informal vs. formal coaching
  • Learn the coaching process
• Dealing with change positively
  • Communicate changes positively
  • Apply change-management skills
  • Brainstorm change ideas
  • Understand the problem-solving process
• Complete an action plan